Crucial Conversations: Tools for Talking When Stakes are High

Sun, 28 Jan 2024 00:00:00 +0000

The instant someone feels disrespected in a heated conversation, the real subject changes. You think you’re still talking about the budget, the missed deadline, or how to handle a teenager, but the other person has quietly switched topics to defending their dignity. Nothing you say lands until safety is restored. The authors distill twenty years of research on more than 100,000 people into a single finding: the skill that separates strong leaders, teammates, and partners from everyone else is the ability to handle emotionally and politically risky conversations without setting off that defensive shutdown.

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler on SummaryShelf

Crucial Conversations: Tools for Talking When Stakes are High