Clayton M. Christensen on SummaryShelfhttps://summaryshelf.app/authors/clayton-m.-christensen/Recent content in Clayton M. Christensen on SummaryShelfHugoen-usMon, 03 Aug 2026 00:00:00 +0000The Innovator's Dilemma: When New Technologies Cause Great Firms to Failhttps://summaryshelf.app/innovators-dilemma/Mon, 03 Aug 2026 00:00:00 +0000https://summaryshelf.app/innovators-dilemma/<p>Good management is what destroys great companies. Not complacency or arrogance — the exact practices taught as excellence. Listen closely to your best customers, invest where the margins are, kill projects that don&rsquo;t pencil out, and you will walk your company off a cliff when the wrong kind of technology arrives. <em>Fortune</em> praised Sears in 1964 — &ldquo;everybody simply did the right thing, easily and naturally&rdquo; — at the moment it was ignoring discount retailing. Digital Equipment starred in the study behind <em>In Search of Excellence</em> while missing the desktop computer.</p>